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1. Cancellation Policy, Product Return, and Refund

Ensuring your satisfaction is our top priority. Therefore, if you have any concerns or questions about your orders, we encourage you to familiarize yourself with our policies on cancellation, returns, and refunds, explained below:

3.1 Order Cancellation

1. If you desire to cancel an order before the product is dispatched and within 7 days of the order date, please contact our customer service at info@destinarethailand.com as soon as possible, including information about your order as well as the reasons for the cancellation.
2. The Company reserves the right to cancel your order if the product is unavailable for any reason or if there are any other factors that prevent us from fulfilling your order. We will notify you if such a situation occurs.
3. Refund for order cancellations under points 1 and 2 will be processed in the same payment method as the original payment made for the order, with an approximate processing time of 30 days.
4. If your order has already shipped, we will proceed according to our product return and refund policy.

 

3.2 Product Return and Refund

In cases where the products have been delivered, if you wish to return the products and request a refund, the conditions are as follows:

3.2.1 Rights for Product Return and Refund

1. Customers are required to inspect products for defects or damage upon delivery. If any product is found to be expired, missing, incorrect, or damaged inside, you must report it within 14 days from the delivery date through specified contact details or via email at info@destinarethailand.com. Failure to report within this timeframe may result in the discretionary rejection of claims beyond the initial 14 days. All claim requests will be determined in case-bycase basis and subject to the Company’s approval.
2. Products can be returned for the following reasons: expired products, incorrect products, or damaged products in its original packaging upon delivery.
3. The company reserves the right to reject the opened or used products. We do not assume responsibility for any loss, liability, cost, damage, fees, or expenses incurred by you as a result.
4. If customers have concerns regarding allergic reactions, it is recommended to consult with the company about their skin condition in detail before use. Alternatively, customers can send current facial photos to our team for analysis, enabling us to recommend suitable products.
5. In case customers experience allergic reactions after using our products, they must notify our customer service at info@destinarethailand.com within 7 days, but not exceeding 14 days from the product delivery date. The notification should include details and documentation from a certified dermatologist clearly specifying the allergic reaction to our products. All refund requests are subject to case-by-case consideration and the company's approval.

 

3.2.2 Conditions and Procedures for Product Return and Refund

1. Customers must submit a product return request within 14 days from the order date by contacting our customer service at info@destinarethailand.com, included with order details and the reasons for the return. The product must be in perfect condition, undamaged, unused, and unopened.
2. Upon approval of your product return request, you will receive instructions for returning the product to the company. If users wish to return the product, they are responsible for the return shipping cost unless the return is due to defects, damages, or other issues for which the company is liable, included with the original receipt or purchase confirmation when returning the product.
3. After receiving and inspecting the returned product, we will notify you of the approval or rejection of the refund request.
4. The company reserves the right to reject product returns or refunds, subject to discretionary approval. The Company will not be liable for any loss, liability, damage, or expenses resulting from the rejection.
5. If your refund request is approved, the company will refund the product cost based on the price you paid at the time of the order. Products with discounted prices or promotions may be subject to the same refund conditions as regular-priced products. Shipping fees are non-refundable.
6. Refunds will be processed in the same payment method as the original payment made for the order, with an approximate processing time of 30 days.
7. The Company reserves the right to modify and amend the order cancellation, product return, and refund policy conditions as necessary and appropriate. Any changes to this policy will be immediately effective upon announcement on our website. Therefore, we advise consistently monitoring up to date on our order cancellation, product return, and refund policy.