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2.3 Product Order and Delivery

Ordering Products

2.3.1 Upon product selection through our shop, the website will display the total cost, inclusive of taxes (if applicable) and relevant shipping fees.

2.3.2 You can pay through credit cards, debit cards, and PromptPay QR code transfer or other methods that the company may provide in the future.

2.3.3 When you submit your order on the website, you agree to accept and comply with the current terms and conditions as of the date you submit your order. You are responsible for checking the latest terms and conditions every time you make an order.

2.3.4 We reserve the right to change the terms, product list, prices, promotional items, delivery areas, and delivery times without prior notice.

 

Product Delivery

2.3.5 The Company offers nationwide delivery within Thailand (excluding international delivery) at a flat fee of 60 Baht per domestic order. There is no minimum order amount for each delivery.

2.3.6 In general, orders will be processed within 1-2 business days from the date of your order. Once your order has been confirmed, you will receive an email confirmation with tracking information so you can check the status of your package. Therefore, you can expect to receive your items within 3-7 business days from the date the company ships the items. This depends on the distance of the delivery location.

2.3.7 The company will deliver the items to the shipping address that you provide and indicate in the order form. Therefore, providing accurate shipping information is important to avoid delays or shipping problems. Please make sure that the shipping address that you provide in the order process is complete and accurate. You must notify the company immediately if there are any changes to the shipping address. In addition, the company recommends that you or your representative be prepared to receive the items at the specified address.

2.3.8 Orders are typically delivered by the Company's designated delivery service providers, such as Thailand Post (EMS) and Kerry Express, which are reputable transportation services providers. We are committed to providing a reliable delivery service to ensure the safe and timely delivery of your orders. Our standard delivery days are every Monday and Thursday at 2:00 PM, excluding public holidays.

2.3.9 Upon dispatch of your ordered products, a tracking number will be emailed to you for your convenience in monitoring the package's status. Should you have any inquiries about the delivery, please do not hesitate to contact our customer service.

2.3.10 Upon receipt of delivered products, customers are required to provide a signature and conduct an immediate inspection for any potential damage or defects. The company shall not be held liable for any damages or losses incurred after delivery to customers who have expressly requested that items be left outside their residences. Should any issues arise regarding the delivery, please contact our customer service promptly at info@destinarethailand.com.

2.3.11 Customers are advised to refuse to sign any products with packaging that appears to have been tampered with and to promptly inform customer service. In cases of package damage or loss during transportation, customers are urged to contact customer service immediately to initiate an investigation and seek an appropriate resolution.

2.3.12 While the company strives to deliver products within the estimated timeframes provided, it cannot guarantee exact delivery dates as specified in the order. The company shall not be held liable for any losses, liabilities, damages, handling fees, or expenses resulting from delayed delivery to the extent permitted by law.

2.3.13 If no one is available to receive the delivered products, or if the products are not received from the delivery service provider, or if the delivery address provided is incorrect, the delivery will be returned to us due to a failed delivery attempt. We will contact you to arrange for a re-delivery, and additional shipping charges may apply in this case.

2.3.14 In the event that delivery or receipt of the goods is delayed due to your unreasonable refusal to accept the goods, or if no one receives the goods that are delivered or picked up by the shipping provider, the company may take one or both of the following actions: charge you a storage fee and other costs incurred at the discretion of the company, or the goods will be unable to be delivered to you or you will be unable to pick up the goods again, and the company will notify you that the company has immediately canceled your order. In this case, the company will refund the cost of the goods that you paid to the company in accordance with your payment method but will deduct the company's handling costs at the discretion of the company (including the cost of attempting to re-deliver the goods, returning the goods, and storage fees.

 

2.4 Risk and Transfer of ownership

2.4.1 Upon delivery of the products, all responsibility for its loss, damage, or destruction transfers to you, the customer. The company shall not be held liable for any such occurrences after delivery, except in cases where: The products are damaged or defective upon arrival or the delivery service provider delivers the incorrect products.

2.4.2 Ownership of the products is transferred to you either at the time of delivery or upon the company's receipt of full payment for the products, whichever event occurs later.