นโยบายการคืนเงิน

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at destinare.website@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at destinare.website@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at destinare.website@gmail.com.

Terms and Conditions

The website “https://destinare-skin.com” is provided and operated by ACTUALLYICAN COMPANY LIMITED ("the company" or "we" or "the website").

By engaging with this website in any way,  accessing, browsing, using, registering, or purchasing any products or services on this website, including opening any web pages within the site, regardless of the access method, display format, accessed content, or accessing device used by you ("user" or “users” or "you"), you are deemed to have agreed to and comply with the terms and conditions set forth herein, including the applicable laws ("Terms and Conditions"). The User acknowledges that the Terms and Conditions may be subject to change without prior notice. Furthermore, the User agrees to accept the modified Terms and Conditions. Therefore, Users should regularly review the Terms and Conditions.

 

1. General Terms

1.1 Information, content, or components displayed on this website may be subject to change without prior notice to users.

1.2. The offered products or services you can purchase on this website are subject to the terms and conditions set forth by CTUALLYICAN COMPANY LIMITED.

1.3 The display of information on the website does not guarantee the availability of all products or promotions. Product availability depends on current stock levels. Some products and promotions may be available for limited periods or until stocks are exhausted.

1.4 Users are required to provide accurate and complete personal information for membership registration and make any transactions related to product orders or service subscriptions. Incase of users under the age of 20 must obtain parental consent before registering as a member or ordering products or services with us.

1.5 Users agree to keep the username and password used to register and open an account with this website confidential. If users disclose or allow others to use it for any purpose, users will be responsible for any actions that may result from that act as if they were done by the user .

1.6 Users will not engage in inappropriate behaviors or any acts that may be reasonably believed to be fraudulent, unlawful, or contrary to public morality.

 

1. Terms and Conditions for Product Orders

2.1 Contract Formation

2.1.1  You can order products on the website by following the instructions on the screen after clicking on the product you are interested in. You can check and correct errors entered in your order until the stage where you submit your order by clicking the "Proceed to Checkout" button on the "Payment Details" page. You will not be able to change or modify your order after this step.

2.1.2 Upon submission, your order constitutes an offer to purchase products from the Company. A binding contract between you and the Company is formed only upon the Company's email confirmation of your order, which will specify your order number and provide a summary of your order details.

2.1.3 The company may refuse or cancel any order and limit the quantity of orders at its sole discretion. The company may refuse to accept your order in whole or in part for any reason whatsoever. The company will not be liable to you or any other person in the event of an order cancellation. After the cancellation of such order in whole or in part, the company will refund the money you paid to the company for the cancelled order as specified in this agreement and terms.

2.1.4 The Company may be unable to process your order in the following circumstances:

• The products you ordered are out of stock or discontinued.
• There is a problem with approving your payment.

 

2.2 Pricing and Payment

2.2.1 Product prices are displayed on the website. Product images and packaging or containers are for illustrative  advertising purposes only.

2.2.2 All product prices are listed in Thai baht (THB), inclusive of value-added tax (VAT) and other charges, but excluding shipping charges. Shipping charges will be added to the total amount payable.

2.2.3 The Company will not be able to process your order until you have successfully paid the full amount. Payment can be made using debit or credit cards, QR code transfer/ PromptPay, or other methods that the company may specify in the future. Please fill in the relevant details on the "Payment" page. You will be responsible for paying any fees, exchange rate differences, or other bank charges that may be incurred.

2.2.4 The company reserves the right to change the payment terms for any order without prior notice. You must read and understand the payment terms before placing any order on the website.

2.2.5 Users agree not to cancel payments after order placement, except in cases of non-compliance with terms or non-delivery of products.

2.2.6 Prices, product listings, and promotions displayed on the website apply exclusively to orders placed through the Destinare Thailand website and may differ from those in physical stores.

 

2.3 Product Order and Delivery

Ordering Products

2.3.1 Upon product selection through our shop, the website will display the total cost, inclusive of taxes (if applicable) and relevant shipping fees.

2.3.2 You can pay through credit cards, debit cards, and PromptPay QR code transfer or other methods that the company may provide in the future.

2.3.3 When you submit your order on the website, you agree to accept and comply with the current terms and conditions as of the date you submit your order. You are responsible for checking the latest terms and conditions every time you make an order.

2.3.4 We reserve the right to change the terms, product list, prices, promotional items, delivery areas, and delivery times without prior notice.

 

Product Delivery

2.3.5 The Company offers nationwide delivery within Thailand (excluding international delivery) at a flat fee of 60 Baht per domestic order. There is no minimum order amount for each delivery.

2.3.6 In general, orders will be processed within 1-2 business days from the date of your order. Once your order has been confirmed, you will receive an email confirmation with tracking information so you can check the status of your package. Therefore, you can expect to receive your items within 3-7 business days from the date the company ships the items. This depends on the distance of the delivery location.

2.3.7 The company will deliver the items to the shipping address that you provide and indicate in the order form. Therefore, providing accurate shipping information is important to avoid delays or shipping problems. Please make sure that the shipping address that you provide in the order process is complete and accurate. You must notify the company immediately if there are any changes to the shipping address. In addition, the company recommends that you or your representative be prepared to receive the items at the specified address.

2.3.8 Orders are typically delivered by the Company's designated delivery service providers, such as Thailand Post (EMS) and Kerry Express, which are reputable transportation services providers. We are committed to providing a reliable delivery service to ensure the safe and timely delivery of your orders. Our standard delivery days are every Monday and Thursday at 2:00 PM, excluding public holidays.

2.3.9 Upon dispatch of your ordered products, a tracking number will be emailed to you for your convenience in monitoring the package's status. Should you have any inquiries about the delivery, please do not hesitate to contact our customer service.

2.3.10 Upon receipt of delivered products, customers are required to provide a signature and conduct an immediate inspection for any potential damage or defects. The company shall not be held liable for any damages or losses incurred after delivery to customers who have expressly requested that items be left outside their residences. Should any issues arise regarding the delivery, please contact our customer service promptly at info@destinarethailand.com.

2.3.11 Customers are advised to refuse to sign any products with packaging that appears to have been tampered with and to promptly inform customer service. In cases of package damage or loss during transportation, customers are urged to contact customer service immediately to initiate an investigation and seek an appropriate resolution.

2.3.12 While the company strives to deliver products within the estimated timeframes provided, it cannot guarantee exact delivery dates as specified in the order. The company shall not be held liable for any losses, liabilities, damages, handling fees, or expenses resulting from delayed delivery to the extent permitted by law.

2.3.13 If no one is available to receive the delivered products, or if the products are not received from the delivery service provider, or if the delivery address provided is incorrect, the delivery will be returned to us due to a failed delivery attempt. We will contact you to arrange for a re-delivery, and additional shipping charges may apply in this case.

2.3.14 In the event that delivery or receipt of the goods is delayed due to your unreasonable refusal to accept the goods, or if no one receives the goods that are delivered or picked up by the shipping provider, the company may take one or both of the following actions: charge you a storage fee and other costs incurred at the discretion of the company, or the goods will be unable to be delivered to you or you will be unable to pick up the goods again, and the company will notify you that the company has immediately canceled your order. In this case, the company will refund the cost of the goods that you paid to the company in accordance with your payment method but will deduct the company's handling costs at the discretion of the company (including the cost of attempting to re-deliver the goods, returning the goods, and storage fees.

 

2.4 Risk and Transfer of ownership

2.4.1 Upon delivery of the products, all responsibility for its loss, damage, or destruction transfers to you, the customer. The company shall not be held liable for any such occurrences after delivery, except in cases where: The products are damaged or defective upon arrival or the delivery service provider delivers the incorrect products.

2.4.2 Ownership of the products is transferred to you either at the time of delivery or upon the company's receipt of full payment for the products, whichever event occurs later.

 

1. Cancellation Policy, Product Return, and Refund

Ensuring your satisfaction is our top priority. Therefore, if you have any concerns or questions about your orders, we encourage you to familiarize yourself with our policies on cancellation, returns, and refunds, explained below:

3.1 Order Cancellation

1. If you desire to cancel an order before the product is dispatched and within 7 days of the order date, please contact our customer service at info@destinarethailand.com as soon as possible, including information about your order as well as the reasons for the cancellation.
2. The Company reserves the right to cancel your order if the product is unavailable for any reason or if there are any other factors that prevent us from fulfilling your order. We will notify you if such a situation occurs.
3. Refund for order cancellations under points 1 and 2 will be processed in the same payment method as the original payment made for the order, with an approximate processing time of 30 days.
4. If your order has already shipped, we will proceed according to our product return and refund policy.

 

3.2 Product Return and Refund

In cases where the products have been delivered, if you wish to return the products and request a refund, the conditions are as follows:

3.2.1 Rights for Product Return and Refund

1. Customers are required to inspect products for defects or damage upon delivery. If any product is found to be expired, missing, incorrect, or damaged inside, you must report it within 14 days from the delivery date through specified contact details or via email at info@destinarethailand.com. Failure to report within this timeframe may result in the discretionary rejection of claims beyond the initial 14 days. All claim requests will be determined in case-bycase basis and subject to the Company’s approval.
2. Products can be returned for the following reasons: expired products, incorrect products, or damaged products in its original packaging upon delivery.
3. The company reserves the right to reject the opened or used products. We do not assume responsibility for any loss, liability, cost, damage, fees, or expenses incurred by you as a result.
4. If customers have concerns regarding allergic reactions, it is recommended to consult with the company about their skin condition in detail before use. Alternatively, customers can send current facial photos to our team for analysis, enabling us to recommend suitable products.
5. In case customers experience allergic reactions after using our products, they must notify our customer service at info@destinarethailand.com within 7 days, but not exceeding 14 days from the product delivery date. The notification should include details and documentation from a certified dermatologist clearly specifying the allergic reaction to our products. All refund requests are subject to case-by-case consideration and the company's approval.

 

3.2.2 Conditions and Procedures for Product Return and Refund

1. Customers must submit a product return request within 14 days from the order date by contacting our customer service at info@destinarethailand.com, included with order details and the reasons for the return. The product must be in perfect condition, undamaged, unused, and unopened.
2. Upon approval of your product return request, you will receive instructions for returning the product to the company. If users wish to return the product, they are responsible for the return shipping cost unless the return is due to defects, damages, or other issues for which the company is liable, included with the original receipt or purchase confirmation when returning the product.
3. After receiving and inspecting the returned product, we will notify you of the approval or rejection of the refund request.
4. The company reserves the right to reject product returns or refunds, subject to discretionary approval. The Company will not be liable for any loss, liability, damage, or expenses resulting from the rejection.
5. If your refund request is approved, the company will refund the product cost based on the price you paid at the time of the order. Products with discounted prices or promotions may be subject to the same refund conditions as regular-priced products. Shipping fees are non-refundable.
6. Refunds will be processed in the same payment method as the original payment made for the order, with an approximate processing time of 30 days.
7. The Company reserves the right to modify and amend the order cancellation, product return, and refund policy conditions as necessary and appropriate. Any changes to this policy will be immediately effective upon announcement on our website. Therefore, we advise consistently monitoring up to date on our order cancellation, product return, and refund policy.

 

1. Intellectual Property

This website is recognized as property of the Company.

4.1 The Company grants limited and revocable access to, and use of, the services provided on this website, subject to the terms and conditions. Content, trademarks, service marks, product names, logos, and other intellectual property ("Intellectual Property"), all information and content on the website, and look and feel including but not limited to text, prices, images, videos, audio, graphics, trademarks, concepts, presentation formats, or user interface designs developed or designed on the website, are considered intellectual property of the Company and/or owned by law in Thailand and/or other applicable laws. Users are prohibited from duplicating, modifying, and disclosing data or content without explicit written consent from the company or the owner of that intellectual property.

 

4.2 Users have the right to view, download, upload, and print information and content solely for personal use and not for commercial or trade purposes. In cases where users print and copy of any information related to intellectual property, users are obligated to retain the copyright or intellectual property rights in the original documents.

 

4.3 Users must not engage in any actions that violate copyrights, trademarks, patents, trade secrets, or other intellectual property rights under the law. Furthermore, users must not use robots or other automatic devices or processes to monitor or copy our content without our express written consent. Such actions are considered a violation of this agreement, and the company reserves the right to immediately suspend such actions and pursue legal action against the violator.

 

 

4.4 Users grant the company, without limitation, perpetual and irrevocable rights, without consideration and copyright fees, to use, re-produce, modify, create derivatives works. This usage extends to advertising and promoting our products and services globally, whether in part or in a whole. This includes information and content in the review section or user-posted comments or reviews on our website. Users explicitly agree to waive moral rights as stipulated by the applicable law for the submitted content.

 

1. Limitations of Liability

5.1 We provide information and various components on this website solely for informational purposes “As is” and “As available” only. While we make every effort to ensure accuracy. However, we cannot guarantee the completeness, accuracy, suitability, and up-to-date or reliability of the content or information. The company will not be held responsible for any damages resulting from the use of the website and/or the utilization of the content or information.

 

5.2 We cannot guarantee stability, effectiveness, security, absence of viruses, errors on the website, or the loss of data. This includes any damages resulting from such events, including actions by third parties, including but not limited to computer crimes or hackers.

 

5.3 Comments or any content generated by users are the opinions and/or information disclosed by those users. We do not engage in verifying the accuracy, accepting, or endorsing the information or opinions provided in such user-generated content.

 

5.4 In cases where advertisements appear on the website, we cannot guarantee accuracy, completeness, as the website functions solely as a medium for transmitting advertising information. We reserve the right to reject any liability in all cases arising from the advertisements displayed.

 

5.5 If users identify any inaccuracies in the information or content, please inform us, and we will make every effort to rectify it as soon as possible.

 

5.6 The company will not be held responsible or liable for errors or delays in any actions manipulated by the company due to events beyond the reasonable control of the company.

 

1. Website Linking

6.1 Links to Other Websites

This website may contain links to other websites for user convenience only. These linked websites are not under our control, and we have no relationship or support for the content and/or the linked websites unless stated otherwise. We cannot guarantee the accuracy, reliability, or security of the linked websites. The company will not be held responsible or liable for damage from using the linked webs. Users acknowledge the risks and should study the terms of conditions of the linked website by yourself.

 

• Links to this Website

Should users desire to establish a link to our website, they are permitted to do so exclusively by linking to the homepage. However, they are expressly forbidden from replicating the website, and this is subject to the following conditions.

1. Users must not distort the relationship between themselves and this website,

present false information or create misunderstandings about us. Users must not delete, distort, or alter the size or characteristics of our logo, and they agree not to use any trademarks displayed on the website without obtaining written consent from the company.

1. Websites linking to our site must not features inappropriate content or

characteristics, cause harm, engage in infringement, display offensive content, promote aggression, obscenity, generate conflicts, include illegal information, or violate intellectual property rights, privacy, ownership, or other rights of the company or third parties.

1. The company reserves the right to use its discretion to prohibit any linking from other websites to our website or to revoke any linking consent. The company is not liable for any loss or damage incurred by users or external parties resulting from the consequences of such links.

 

1. Personal Data Protection

The personal data of users utilizing this website, such as registration information, product purchase information, website usage information, comments, and/or other user information, will be protected under the Privacy Notice. Users can refer to additional information in the Privacy Notice.

 

1. Violation of Terms and Conditions

In the event of a breach of the terms and conditions, the company retains the right to suspend access or terminate any services on this website. Users acknowledge that the company is not obligated to compensate for any damage incurred. The suspension or termination mentioned above does not exempt the company from the right to claim damages under these terms and conditions, including other rights provided by relevant laws. In the event of a breach causing harm to third parties, users agree to be accountable for all resulting damages.

 

1. User Content

9.1 All messages or content disclosed to the public are the responsibility of the content owner. The company cannot certify or control the content of user submissions or posts. Therefore, the company does not guarantee the accuracy or appropriateness of user-generated content. Users commit to providing accurate information and refrain from creating inappropriate content that may infringe on rights. Users also agree to be responsible for any resulting damage to the company or other individuals.

 

The correctness, integrity, or quality of user-generated content is the responsibility of the content owner. Users understand that they are accountable for all content uploaded, posted, or made accessible through the website.

 

9.2 Users acknowledge that the company has the right (but not the obligation) to exercise sole discretion in screening, rejecting, or deleting any content posted on the website without any liability. The company reserves the right to remove content that violates these terms and conditions or is deemed inappropriate. Communication may also be blocked to protect the company or users, and measures may be enforced according to these terms and conditions.

 

9.3 Users agree that the company may access and disclose information and content they post to legal authorities, relevant rights holders, or individuals as required by law, court orders, or legal entities with the authority to enforce, believing in good faith that such access or disclosure is reasonably necessary.

 

1. Company's Liability

10.1 You must adhere to the company's guidelines, or the safe use of products you ordered. The company is not liable for damages resulting from products provided if users fail to follow the product usage guidelines.

 

10.2 The company's liability under these terms and conditions is limited to the price of the purchased product that caused every claim. The company is not liable for any specific, indirect, consequential, incidental, unforeseeable losses, or any business losses (including loss of contracts, goodwill, opportunities, and similar losses), except for liability that cannot be waived under the law, and shall not affect users' rights as per applicable laws.

 

1. Product Comments and Reviews

11.1 In posting comments or product reviews, users agree to the following terms of use:

1. Users commit to express opinions or review products in good faith and with fairness, recognizing their rights under the law. If the company determines that your comments exceed the limits set by law or may adversely affect the company's reputation or business, the company reserves the right to review and immediately remove such content without prior notice.
2. Users shall not present messages or content that are deceptive, illegal, or against the societal norms of good conduct.
3. Users shall avoid vulgarity, offensive language, threats, or anything that promotes violence, obscenity, or aggression.
4. Users shall not make false or defamatory statements about others without providing clear and accurate evidence.
5. Users shall not present messages to impersonate others and to prevent other users from misunderstanding that the information comes directly from another person. In cases where reference is made to information or content from another person, users must provide appropriate information, specifying the source and the true owner of the information.
6. Users shall not present information that violates the rights of others, including but not limited to, moral rights, patent rights, trademark rights, intellectual property rights, trade secrets, personal image rights, personal rights, and other rights. This includes compliance with laws and these terms and conditions, ensuring the peace and morality of society and the public.

 

11.2 By submitting comments or product reviews, you agree that they may be used on the company's websites, online media, or by external parties collaborating with the company, including relevant sales and advertising promotions or marketing materials.

 

1. Miscellaneous

12.1 ACTUALLYICAN COMPANY LIMITED is a limited company registered in Thailand.

12.2 Any notices should be sent in writing to the contact address provided in "Contact Us" section.

12.3 If any part of these terms and conditions is found to be unenforceable or invalid, the remaining terms will still apply.

12.4 The company's waiver of any claim for violation or breach of the terms of this agreement and conditions shall not be deemed a waiver of all or part of these terms and conditions, or the subsequent exercise of that right.

 

1. Applicable Law and Dispute Resolution

These terms and conditions are subject to Thai law and the jurisdiction of Thai courts.

 

1. Contact Detail

If you encounter issues with the website or would like to provide any feedback, you may contact us through the "Contact Us" section or through following contact details:

ACTUALLYICAN COMPANY LIMITED

92/3 Soi Langsuan, Lumpini, Pathum Wan District, Bangkok 10330

Email: info@destinarethailand.com

Website: www.destinarethailand.com

Phone: 02-1267884-5

 

1. Updates

These terms and conditions were last updated in January 2024.